All purchases from ayraswim.com (except those marked as a sale) are eligible for a full refund if returned within 20 days of purchase as long as it has not been worn, washed, or damaged in any way. The returned merchandise must be accompanied by original sales receipt, tags attached, sanitary liners in place, and need to be sent back in the original poly bags. Items on sale, purchased at a discount of 20% or more, including items bought with discount or promo codes are not eligible for a refund. AYRA SWIM always reserves the right to refuse a refund.
For US customers we offer a free return label when you start your return in our returns center (please click here to initiate your return or go to the Return Center).
Follow the step-by-step instructions in our return center and include your packing slip from your original delivery in your return package.
For International customers, please reach out to AYRA Team at email@example.com and we will assist you. Once your return is approved you will be able to return your package. International customers are responsible for return shipping costs.
Once we receive the item at our warehouse it can take up to 15 business days to process your return, then you will receive an email confirming that the refund has been processed. Also, it is important to note that can take between 5-10 business days, to see the amount refunded back to your account.
AYRA will not process any refund if the items shipped are not sent back in the conditions specified above. In case a package is shipped but no delivered, AYRA SWIM will provide a credit note for the full amount (except shipping costs) after 30 days from shipment.
NOTE. Shipping costs (specified in our shipping policies) will not be refunded. If you are returning an item, shipping costs will be adjusted to the final amount and deducted from the original order amount at the time of refund according to the ranges specified in our shipping policies, for example:
a) If you are in the US and you spend $150 and select USPS First Class as shipping method your shipping will be free. If you claim a refund for that purchase, you will be deducted $8 from the amount spent in the concept of shipping costs.
b) If you are an International Customer and you spend $400 and select Fedex Priority as shipping method you will be charged $30 in shipping concept. If you return part of your order and the final amount spent goes down the $0-$300 range, you will be deducted $25 from your refund ( the difference between $55 and $30).
AYRA SWIM will gladly allow any swimwear or apparel item to be exchanged within 20 days of receiving the merchandise as long as it has not been worn, washed, or damaged in any way. The exchanged merchandise must be accompanied by original sales receipt, tags attached, sanitary liners in place, and need to be sent back in the original poly bags.
Please follow the steps below to go forward with an exchange:
• Within 20 days of receiving the merchandise initiate your exchange here and contact firstname.lastname@example.org to request your new size/color please allow 1-2 business day for processing
•Please make sure to include your original receipt, tags attached, sanitary liners in place, and poly bags. We will not accept merchandise sent to us that was not postmarked within 20 days of receiving the purchase.
• There is no guarantee we will have your desired exchange piece in the desired size or color, in that case, you will receive a refund for the item returned or store credit if it was purchased on sales.
AYRA SWIM will take care of your shipping costs if you are claiming an Exchange and you are within the US. International customers are responsible for shipping costs. AYRA SWIM will assume shipping costs for the new ítem both for national or international customers via USPS First Class (when original items were purchased full price). If you require another kind of shipment you need to notify to customer service via email to email@example.com, you will be provided a code for the amount spent (excluding shipping costs) and you will be able to purchase the new item selecting the shipping method you need.
Sale items purchased at a discount of 20% or more, including items bought with discount or promo codes are not eligible for a refund. If you need an Exchange for items purchased on sales, please notify it to customer service via email to firstname.lastname@example.org and we will help you to have the ítem you need if it is still in stock. Customer will have to take care of shipping cost to exchange items purchased on sales.
By placing an order on www.ayraswim.com, you are agreeing to the Returns and Exchanges Policy.